John Byrne, in the June 23, 1997 issue of Business Week, said
TQM was a dead duck. I know journalists are always facing
deadlines, and they sell sound bites, not always sound thinking.
But...c'mon. Read on.
The Malcolm Baldrige National Quality Award is a US federally
administered award program which tries to identify companies who
are practicing total quality management the way it is supposed to
be practiced. For you skeptics out there, over the nine year
history of the Baldrige award, winners have outperformed the
S&P 500 by almost 3:1. Even companies who did not win the
award, but who received site visits from Baldrige examiners,
outperformed the S&P 500 by more than 2:1.
At a 1997 Baldrige award press conference, William Daley, US
Secretary of Commerce, said,:
"The fact is that quality pays. It pays in
satisfied customers. It pays in motivated employees, who are
committed both to their jobs and to their communities. It pays in
an improved bottom line."
Get all the detailed results on the web site of the National Institute for Standards and Technology .
John Byrne should have been telling you to get on the phone to