How does it work?
Say you've got talented, expensive busy engineers out in the field.
They're inspecting equipment, or maintaining it, or installing it.
They might be doing preventative checks, or troubleshooting, or regular maintenance.
They need to be able to do these kinds of things:
So, there needs to be a fair amount of data, all up to the minute, at the field engineer's fingertips.
At the same time, people in the office need to know what's going on in the field, see the data, consult with engineers, schedule work, plan travel, add new equipment, and coordinate with customers. So, the data at the edge of the organization needs to flow to the middle, and vice versa. That's getting easier, in this day and age, but there are still lots of times when a cell phone signal is too weak, or the inspector is inside an elevator shaft, or a stairwell, or a boiler room, and just doesn't have a connection. The system has to work anyway, disconnected.
How do you make that happen, in a flexible, easy to use system?
Well, it's a good question. You have 3 options (we're suggesting #3):